Legacy Modernization
The opportunity
This Ohio-based managed care services organization was experiencing extreme growth and its existing claims management system was not able to handle a higher claim load. The client engaged with VectorOne to help create a case management infrastructure that could support its aggressive growth strategy.
The strategy
VectorOne recommended that the client make the necessary steps to fully modernize their existing claims system by implementing automation and decreasing the amount of touchpoints, which increased transparency and efficiency for employees. In fact, the new custom web application allowed staff members to double their productivity. Work streams were carefully studied and many opportunities to create new efficiencies were identified.
The technology
VectorOne created a AngularJS / JavaScript front end backed by .NET web services and SQL Server to replace a clunky windows based program. The platform worked on the existing virtual server infrastructure but is ready to transition to the cloud when the organization is ready.
The results
The client was afforded a richly featured, yet highly intuitive and easily trainable user flow by replacing a system that at times required duplicate, or even triplicate entry of information. Not only was the system productive, but, was also extendable and able to be configured to match the everchanging requirements mandated by state entities and meet business needs.
The efficiency of the new system opened up many opportunities for the company to uplift its staff. High performers were relieved of having to perform minuscule tasks and transitioned to do more strategic and high value activities.
